Notetaker coordinators from the National Technical Institute for the Deaf
in Rochester, New York and Camden County College MidAtlantic Post-Secondary
Center for the Deaf and Hard of Hearing in Blackwood, New Jersey addressed
issues relating to the provision of notetaking services to deaf and hard of
hearing students in post-secondary settings. The importance of working
together as a team in an attempt to provide the highest quality of support
services was stressed. A descriptive comparison of these two institutions
with distinct size variations provided a framework that demonstrated the
effective use of the same notetaking service system. A description of all
the consumers as well as support staff was provided. Discussion focused on
two principles of management: institutional commitment and the training and
retention of notetakers. Guidelines regarding fundamental notetaking
management focused on three principal components of institutional
commitment: financial, philosophical, and policy/procedures. The
institutional commitment component focused primarily on financial support.
The training and retention aspect related to fundamental principles,
specific retention strategies, overall quality of the service experienced
by the consumers, and the quality control system for the notes produced.
The remaining time was dedicated to questions and answers and establishing a network of notetaking service providers.