A hard of hearing student blames his low grade on inadequate CART services. A free-lance stenographer raises her rates because she feels she isn’t making what she’s worth. How can you objectively evaluate these complaints? More and more, deaf students are receiving real-time speech-to-text communication access services in their classes. These services are provided by real-time stenographers, trained transcribers/captionists, speech recognition devices, and traditional typists. How can you know if the information presented is correct and adequately complete? This quality assurance question is the incentive for the development of an objective method to evaluate these service providers and provides the basis for this paper.