Subject: (Business model) Re: Does this "formula" work?
From: Bruce Yoshiwara (byoshiwara@hotmail.com)
Date: Tue May 02 2000 - 20:21:36 EDT
My peeve about the business model is that the customer/consumer is
mis-identified. At least in California, where tuition for the community
college is $11 per unit, it is not the students who finance the school but
rather the state, and it seems to me that our "customer" is society at large
(and the state in particular).
Yet what I hear from proponents of the business model is that the students
are the customer, and we need to effect changes to please the customer. The
problem is that some changes made to please the students actually lower the
quality of the education.
Bruce Yoshiwara
>From: "BETH HENTGES" <b.hentges@cctc.cc.mn.us>
>To: <mathedcc@archives.math.utk.edu>, <malmstrm@qns.com>
>Subject: Re: Does this "formula" work?
>Date: Tue, 02 May 2000 13:18:00 -0500
>
>I, like Jay, worry about the business model being applied to
>education--precisely because the "consumer" creates his/her "product"
>that s/he "purchases."
>
>Then when the consumer is unsatisfied, the consumer demands a refund
>for the purchase. Is the consumer always right?
>
>Beth
>
>
> >>> Jay Malmstrom <malmstrm@qns.com> 05/02 11:51 AM >>>
>
>As a side note, I have noticed more and more
>administrators trying to apply business models to the education process
>which
>makes me very nervous.
>
>Jay Malmstrom
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